Customer Service Policy
The mission of As
Seen on TV Shopping Portal is to give to you
a wide range of materials, to provide up to
the minute and accurate information, and to offer
services and programs desired. In fulfilling this
mission we strive to act as the
most convenient point of access for the needed
materials and information and to actively seek to
make community members and organizations aware of
resources and services.
In fulfilling its mission, the As Seen on TV
Shopping Portal
strives at all times to provide excellence in
customer service. Excellence in customer service
means that educated and knowledgeable providers are
ready to assist viewers in finding the materials and
services they want and need. Excellence in customer
service also means that the providers will try to
offer services in a fair manner that treats everyone
with courtesy and respect and asks for courtesy and
respect in return.
The following elements are emphasized in providing
public service:
1. Our providers will treat every
patron with equal respect and every request with
equal importance.
2. Courtesy and attention to the needs of the
user will be the key to all
interactions. providers will try to be flexible in
meeting viewers’ needs. Whenever
possible, judgment calls will be made in the
viewers’ favor.
3. Skilled providers will use
their knowledge of Self-Improvement Website resources to
fulfill requests in a timely manner or else present
alternatives when requests cannot be met
immediately.
Ethics:
All As Seen on TV Shopping Portal viewers deserve equal
consideration and dignity for their requests for
providers will seek to carry out our
mission in a way that
provides optimum service to all.
All requests for information will be considered
confidential and such requests will never be
discussed with a third party, except with another
librarian for the purpose of answering the question.
Members will respond to inquiries with the best
factual information available but will refrain from
offering personal opinions or advice in response to
queries. In particular, we
may direct viewers to sources of consumer
information, but they will not recommend products or
services.
